Support Policy

Contact Channels

• Email: support@shoptask.app
• Response time: 24–48 hours (excluding public holidays)

What We Support

• Account access issues
• Business application support
• Technical troubleshooting
• Bug reporting
• Data or permission problems

What We Do Not Support

• Employment disputes between store owners and their workers
• Financial disputes over receipts or reimbursements
• Device-specific issues outside the platform